DravyaOS

Terms & Conditions

Last updated: 7 August 2026

These terms are an agreement between you (and the organization you act for) and DravyaOS, a sole proprietorship based in Delhi, India ("DravyaOS", "we", "us"), governing your use of the DravyaOS application for Windows and Android, its optional sync service, and its optional AI add-on (together, the "app"). By downloading, installing, or using the app, you agree to these terms. If you do not agree, do not use the app.

1. Who may use the app

  • You must be at least 18 years old and able to enter a binding contract.
  • You must be authorized to operate the pharmacy or business whose records you manage with the app, and to enter these terms on its behalf.
  • The app is offered as general business software for running a pharmacy. It is your responsibility to confirm that using it is permitted where you operate.

2. The licence we grant you

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on the machines you operate, for running your own business. This licence does not transfer ownership of the software, and it ends if you stop meeting these terms. Any fees for the app, and the plan they apply to, are as agreed between us and your organization; we will tell you before a charge applies to your shop.

3. Not medical advice, not a medical device

DravyaOS is a business tool for recordkeeping, inventory, billing, and shop administration. It is not a medical device and does not provide clinical, diagnostic, prescribing, or dispensing advice. Any drug information, interaction note, schedule flag, or AI output the app shows is reference material only, may be incomplete or wrong, and is not a recommendation to dispense, substitute, or dose. A qualified, licensed pharmacist or medical professional remains solely responsible for every clinical and dispensing decision and must independently verify anything before acting on it. Nothing in the app replaces professional judgment or the checks the law requires of you.

4. Your data and your responsibilities

The data you enter — catalog, inventory, pricing, sales, purchases, payments, and customer or patient records — is yours. You are the controller of that data; we only process it on your behalf when you enable sync or the AI add-on (see below). You are responsible for:

  • The accuracy of the data you enter.
  • Using the app in compliance with the pharmacy, drug-scheduling, tax, invoicing, record-keeping, and data-protection laws that apply to you.
  • Obtaining any consent you need from your own customers or patients before recording their details.
  • Safeguarding access to the machines and accounts the app runs on.
  • Keeping your own backups of your local database.

5. Acceptable use

You agree not to:

  • Use the app for anything unlawful, or to record or facilitate an unlawful sale.
  • Reverse-engineer, decompile, or tamper with the app except to the extent the law expressly allows despite this restriction.
  • Resell, sublicense, or pass the app off as your own product.
  • Interfere with the sync service, probe it for vulnerabilities without permission, or use it to store data unrelated to your own pharmacy.

6. Optional sync

Sync is optional and off unless you turn it on. If you enable it, your shop's records are sent to your account so they can be shared across your own devices and restored after a reinstall. Sync traffic is scoped to your organization and authenticated per device. You may turn sync off at any time. Where your synced data is stored is described in our Privacy policy.

7. The AI add-on

AI features are optional and off unless you turn them on. Any charges or additional terms for the add-on will be presented to you before they apply. AI output is assistive and may be imperfect — you remain responsible for verifying it before acting on it, particularly for anything affecting dispensing, dosing, or compliance (see clause 3).

8. Our intellectual property and open-source parts

We own the app and its branding, apart from third-party open-source components, which remain under their own licences. This agreement gives you no rights in our name, logo, or trademarks beyond using the app as delivered.

9. Where the app is available; sanctions and export

The app is not offered to, and you may not use it if you are, a person or organization located in, or ordinarily resident in, a country or territory subject to comprehensive trade sanctions, or that appears on a restricted-party or sanctions list under the applicable laws of India, the United Nations, or other authorities that bind us. You represent that you are not such a person and that you will not export or re-export the app in breach of those laws.

10. No warranty

DravyaOS is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or that sync or AI features will always be available. The app is a tool to support your operations, not a substitute for professional pharmaceutical judgment.

11. Limitation of liability

To the fullest extent permitted by law, DravyaOS and its makers are not liable for any indirect, incidental, special, or consequential damages, or for any loss of data, revenue, goodwill, or profits, arising from your use of or inability to use the app. Where liability cannot be excluded, our total aggregate liability is limited to the amount you paid us for the app in the twelve months before the claim. Nothing here limits liability that the law does not allow to be limited.

12. Your indemnity

You will defend and indemnify us against claims arising from your use of the app in breach of these terms or the law, or from the data you choose to enter, sync, or process.

13. Termination

You may stop using the app at any time. We may suspend or end your licence if you materially breach these terms. Your local database remains yours; you are responsible for exporting or backing it up.

14. Changes to these terms

We may update these terms from time to time. Continued use of the app after an update means you accept the revised terms. The "last updated" date above reflects the current version.

15. Governing law and disputes

These terms are governed by the laws of India. The courts at New Delhi, India have exclusive jurisdiction over any dispute arising from them or from your use of the app, and you consent to that jurisdiction. This applies wherever in the world you use the app.

16. General

If any part of these terms is unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. These terms, together with the Privacy policy, are the entire agreement between us about the app.

Contact

Questions about these terms? Reach out at help@dravyaos.com.